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Miele Ranks Highest in Customer Satisfaction with Upright Vacuums

Posted in Latest News, Miele, Vacuum Cleaners on Jun 21,2012 | Written by Staff

Try before you buy!Modern Vac and Sew sell and service Miele Vacuums and guarantee the lowest prices (even below the internet, but because of this, Miele demands that Modern Vac & Sew Centers do not quote these prices over the phone or in an e-mail inquiry). We also provide the following FREE with purchase; Complete Assembly, Year Supply of Bags, Free Lifetime Belt Changes, Extended Warranty, Hand Pet Turbo Tool, Use & Maintenance Instruction, Extension Hose {To Reach Up An Entire Flight of Stairs}, Dry Carpet Cleaner Rental, ETC.. You cannot but it cheaper and nobody can give you more so why not try locally owned Modern Vac & Sew Centers, serving the community since 1950!!!

Quoted from J.D. Power and Associates Reports:

Miele ranks highest in satisfying customers with upright vacuum cleaners, according to the J.D. Power and Associates 2012 Upright Vacuum Satisfaction StudySM released today.

The inaugural study measures customer satisfaction with upright vacuums by examining six key factors: performance; ease of use; features; price; styling and appearance; and warranty. The study is designed to assist manufacturers in their efforts to improve customer satisfaction and provide information to help customers with purchase decisions.

Among the 12 brands included in the study, Miele ranks highest in customer satisfaction with a score of 809 on a 1,000-point scale, demonstrating strong performance in the most important factors that drive customer satisfaction. Miele does particularly well in the performance, features, warranty, styling and appearance factors.

“Brands in both the highest and lowest tiers of the rankings offer models with various features, but if they aren’t easy to use or don’t achieve the desired results, customer satisfaction will be lower,” said Christina Cooley, senior manager of the home improvement industries practice at J.D. Power and Associates. “Since the primary use for the vacuum is for cleaning floors and carpets, it is critical that manufacturers stay focused on the vacuum’s core use and differentiate their brand based on durability and strong suction performance.”

The 2012 Upright Vacuum Satisfaction Study is based on responses from more than 5,700 owners who purchased an upright vacuum cleaner within the past 12 months. The study was fielded in January and February 2012.

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