Outstanding customer service
Just wanted to offer a sincere thank you for the outstanding customer service we just received from Mark at the Grant 1 Plaza Modern Vac & Sew here in Northeast Philly. I could not get the beater bar back onto my Dyson properly, after cleaning the brush. Thought I had it on correctly, but the vacuum wouldn't work. I fully expected to have to leave the vacuum at the store & at least pay a fee for the service.
Mark not only helped me immediately, it was a quick fix for him to put the bar on correctly. I had purchased a Simplicity vacuum 10 years ago at this Grant 1 Plaza store and loved it. Can't say the same about this Dyson (I did not buy it at Modern Vac & Sew - bought it on sale at Kohl's). I loved the Simplicity; never have liked the Dyson and will be returning soon to buy another Simplicity.
Thank you so much, Mark. You provided excellent customer service, which is rare today. We sincerely appreciate your courtesy and your expert help. Mare & Bob A. Northeast Philadelphia
Time for a tune-up?
I just wanted to pass along my sincerest THANK YOU for tuning up my Kenmore sewing machine. The machine is about 11 years old, and it's never had a professional tune-up. I have to say, it hasn't run this smoothly in ages. You literally restored it to factory condition! The tension is perfect, the stitches are divine, and it sounds like a sewing machine again (not a jet engine gearing up for a flight, which is how it sounded before.) I'm never waiting this long again for another tune-up. I'd recommend your shop to anyone looking for a friendly and reliable repair shop: I'm also putting in a high recommendation on my blog as well! www.nodyls.blogspot.com. Thank you again! Jillian Lydon
Andorra Vac and Sew Delivered
I've lived near your Andorra Store for over 10 years and bought bags for my vacuum there, finally my vac died. My friends said go to Walmart you'll get a better deal, but I figured I'd give the little guy a try, plus you guys offered to give me money off for my old vac. Long story short your staff was wired for sound, they sold me an AMERICAN made vacuum, a Simplicity (who knew they made vacuums) and even gave me a free extended warranty. Last nite I had a friend over (one of the ones who told me to go to Walmart) and showed him the vacuum. He liked it so much he's getting one for his wife (do I get a commission lol) Anyway, I just wanted to write cause I never bought a vacuum that I wanted to show people. It's a great machine and your staff treated me right.
Fair and competitive prices
I recently purchased a vacuum from Modern Vac and Sew in Dresher PA. I can't say enough about how helpful they were to me. I have a bad back and have difficulty vacuuming. They showed me a variety of brands that I was able to push. They took the time to explain which ones were good for the type of floor I had. I feel their prices were fair and competitive. I would recommend any of my friends to go there. Sincerely, SMK
Your next purchase!
I strongly recommend Modern Sew and Vac for your next vacuum cleaner purchase, supply purchase or parts and repairs. I have purchased four vacuum cleaners from Modern Sew and Vac in the past 10 or so years. All of them are still working fine. I only needed one minor repair on a cannister with the retractable cord connection and the repair was performed promptly and at low cost. They have a large selection of vacuum cleaners. The sales people are experienced and they try very hard to match the customer's needs with the right vacuum cleaner regarding intended use and cost. My next vacuum cleaner purchase will be from Modern Sew and Vac. Irv G. - Huntingdon Valley, PA
Expert Counsel and Repair Advice
A note of thanks is the least I can do to acknowledge your gracious service to my purple DYSON vacuum cleaner this morning. The cyclone release catch had been stuck and the product warranty ceased its service. Your interest in the situation and counsel was a high quality standard and defined you as a person. Thank you! S.Bacino
Just a note of thanks for repairing the vacuum. It's as good as new and now i have no excuse not to clean! Your thoughtfulness is appreciated. Hoping to see you in the near future. Fondly, D. Gumerman.
Gentlemen, I am happy that I brought my aging ELNA to you for repair. It is clean, and has a quick response. There's no humming, no over heating, and no static. Thank you very much! A. Weinstein
Dear Friends, We are really enjoying our new vacuum cleaner - and also the small portable unit, they both do a 'bang-up' job. Our visit to your store was very enjoyable and we appreciate the way you took interest in our vacuum problem. Thank you again. The Nordens.
Knowledgeable, friendly, and professional
I needed a repair on my Singer sewing machine. I knew what the problem was but could not find the part I needed anywhere on line, so I took it here for service. This place is knowledgeable, friendly, and professional. I called back for an estimate in 2 days and they gave me a detailed list of what parts and service were needed. It was exactly what I expected had to repaired/replaced and the price was very reasonable. They gave me a 90 guarantee and remembered me when I picked it up. This place is awesome! There are few reliable sewing machine repair stores and I am so happy that I found this one!! I recommend it to anyone who has a machine problem or is looking for a new machine (they sell as well). These guys are great!
When I visited Modern Vac & Sew Stores for the first time, I knew nothing about vacuums. The staff gave me personalized attention, educated me, and recommended a high quality machine that I am so happy with. I would recommend Modern Vac & Sew stores any day.
I highly recommend Modern Vac & Sew Stores! The service and prices are unsurpassed, while the selection and quality of products they offer is top-notch. I've been going there for years and have purchased my second vacuum, which is a Simplicity Freedom Light-Weight. I am extremely pleased with my purchase as it is both lightweight yet powerful. Their team of professionals are true experts in the field and the personalized attention they give every customer is awesome. I have been a customer for over 15 years now and will not go anywhere else for my vac & sew needs. This place is great!
The best store to buy a vacuum from. They were so helpful and their prices were the lowest around. They also spent so much time explaining everything about my new Miele vacuum. I will always deal with them. I am bringing in my sewing machine for repair. Best place to do business with even if you have to go out of your way.
Knowledgeable and friendly
Great place to shop. We brought our vacuum in for repair. They were very knowledgeable and their prices very fair. When our daughter needed a vacuum we went back and bought her a new one from here. She and her husband absolutely love it. They give you extra bags and a yearly birthday tune up as part of the new purchase. Highly recommend this company.
Love vac and sew This store always does a great job! Their warranties are honored and they are really competitive with the price of their new vacs (which are far superior to the superstore vacs). They fixed my sewing machine too right there on the spot. they will have my business for years to come :)